Refund policy

Return & Exchange Policy

At Ripplez, every T-shirt is carefully crafted and quality-checked before it reaches you. If something isn't right, we're here to help.

Return Window

You can request a return or exchange within 7 days of receiving your order.

Eligible for Free Return or Exchange

We offer free returns or exchanges if:

You received a damaged product.
You received a defective or manufacturing-fault product.
You received the wrong item.
You received a different size than what you ordered.

Once your request is approved, we'll arrange a free reverse pickup wherever service is available.

Size Exchange

Need a different size?

We offer a one-time size exchange within 7 days of delivery, subject to stock availability.

To be eligible, the product must be:

Unused and unwashed
In its original condition
With all original tags attached
Returned in its original packaging wherever possible

If the requested size is unavailable, we'll provide an alternative solution, such as store credit or a refund, depending on the situation.

Items Not Eligible for Return or Refund

Returns or refunds are not accepted for:

Change of mind
Personal preference
Ordering the wrong size (refund requests)
Incorrect color selection made while ordering
Products that have been used, washed, altered, or damaged after delivery
Products returned without original tags

Please refer to our Size Guide before placing your order.

Return Request Process

To initiate a return or exchange:

Log in to your Ripplez account and submit a return request, or contact our support team.
Include your Order ID and, if applicable, photos showing the issue.
Our team will review your request within 1–2 business days.
Once approved, we'll arrange a reverse pickup or provide return instructions.
After the product passes our quality inspection, we'll process the exchange or refund.

Refund Policy

Refunds are applicable only for approved return requests.

Once we receive and inspect the returned product, your refund will be initiated to the original payment method.

Refunds are typically processed within 5–7 business days after the inspection is completed. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Cash on Delivery (COD) Orders

For Cash on Delivery orders, approved refunds will be processed via bank transfer or another suitable payment method after verifying your bank account details.